Frequently Ask Questions

What is VTPASS

Answer
VTPass is a payment platform for your everyday service like Data bundle recharge, credit 
topup, payment of bills such as dstv, phcn. the full list of the billers can be viewed 
here

Question
What service do you offer?

Answer
Buy Airtime and Data: Buy Artime and Internet data subscription to your mobile lines directly 

Pay TV Bills: Pay your DStv, GOtv and Startimes subscription in just 3 steps

Electricity Bills: Make PHCN bills payment

Manage your wallet: You can top up your wallet for fast and easy completion of transactions.

Question
How do i Register

Answer
Click Register and enter the required details
A notification will be sent to your mail or phone number
Enter the in the required box and you are good to go
Registration is free.

Question
Are my card details safe

Answer
Yes, Your card details are safe. Your payment is handled by Interswitch secured Webpay payment gateway. 

Question
What are your Card options for payment.

Answer
Mastercard, VISA card and Verve Card

Question
Do i pay additional fees for using your service

Answer
No additional charges for airtime and data recharge. But for some other services, you may pay a convenience fee. This will be displayed for you to see.

Question
Can i use my Mastercard, Visacard and Verve card for Payment

Answer
Yes you can if your card has been activated for online transaction.

Question
What happens when i mistakenly recharge a wrong number

Answer
Contact your service provider for any reconciliation

Question
I made a payment but i have not been credited?

Answer
This happen on very rear occassion but if it does kindly contact us so we can check the status of your payment.

Question
I forgot my password, cow can i reset it?

Answer
Yes you can, just click on reset password

Question
Why can't i log in?

Answer
contact our customer service at info@vtpass.com for any assistance